Please check our documentation(product preview page have link of documentation) before creating a support ticket to make sure if we already have covered what you are looking for.
We are in GMT+6 timezone. We deliver support 6 days weekly (Friday off).
Our regular response time is 1 business day but we will try to get back to you as soon as possible. :)
If any support ticket has no response from client for 7 days it is closed automatically. If you need further assistance you can create another ticket.