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  Public Ticket #3125457
the demo data shows successfully imported but broken
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  • naderanwer10 started the conversation

    i just bough blurb theme and activated it and imported the demo data and it shows successful but when i display it, its still broken'


  • [deleted] replied

    Hi naderanwer10 

    Hope you are doing well. Can you give us the login details so that we can query your issue and give a better solution for you.

    Regards

  •   naderanwer10 replied privately
  • [deleted] replied

    Hi naderanwer10

    Please download the below XML and import it via all in one migration plugin Download Plugin

    Download XML

    Let me know for further assistance

    Regards

  •   naderanwer10 replied privately
  • naderanwer10 replied

    Any updates please?!

    I paid for your theme and I can't use it for 5 days now! All a want is demo import which I shouldn't find any issues with, in the first place.

    My website layout is crushed for 5 days till now that is ruining my work. Please solve this ASAP!


  • [deleted] replied

    Hi naderanwer10 

    Please check now and let me know for further assistance.

    Regards

  • naderanwer10 replied

    Hi Anil 

    If you want to reset go ahead.

    Regards

  • [deleted] replied

    HI naderanwer10 

    I Already imported the demo in your dashboard . Please check it and let me know

    Regards

  • naderanwer10 replied

    Yes It works thank you.

    Now I want to add specific products to be displayed from each market, the elementor plugin showing I can do that using product ids.

    where can I get those Product ids?


    Also, I want to edit the slideshow on the top of the home page (home 1), How can I edit or remove it? 

    i can't find any option for it in elementor nor customize nor anywhere.

    Attached files:  idsss.JPG

  • [deleted] replied

    Hi

    1. How to get id here is the Screenshot

    2. Use CSS under appearance > Customizer > Additional CSS

    .blurb_el.blurb_el_main_slider {
    display: none;
    }
    If you which part you modify let me inform I will do for you
  • naderanwer10 replied

    Thanks, Anil for your reply.

    Here are some items I need your help to customize please:

    - For the mentioned slider; I want to edit the images, color, and text in the slider to fit my website because definitely I don't sell the featured products in the slider. Should I delete it using the additional CSS code you sent and then rebuild another one or could I edit it? I am afraid that the external CSS would affect the site speed.

    - Is there a child theme so I don't lose my current customized code by the next update?

    - Can I change "Amazon top deals" products display on the "home page1" so it displays products from a product category instead?

  • [deleted] replied

    Hi naderanwer10 

    Your provided login info not working , Please send it again .

    Regards

  •   naderanwer10 replied privately
  • [deleted] replied

    Hi

    You can edit slider from following the Screenshot

    We created blur child theme

    See Screenshot , if you turn off its appearing 2 option Screenshot

    Regards

  •   naderanwer10 replied privately
  • [deleted] replied

    Hi

    1. At the first take the backup by using all in one migration plugin 

    2. Remove blur core  plugin

    We uploaded the latest version but you can do it again

    Theme update process:

    Go to Dashboard > Appearance > theme > Add new > Upload the updated zip file.

    then active theme and blur core plugin 

    last import demo again from appearance > demo data import option

    Let us know for further assistance

    Regards

  • naderanwer10 replied

    Hi Anil

    - I want to add more features to product pages; there are only 3 exist (as shown in the screenshot provided)

    - Also I want to edit and customize "specifications" under product pages, (screenshot provided)

    - Also for the "Price history" tab in product pages; how can I customize it or where it pulls data from?

    How can I do this, please?

    Attached files:  features.JPG
      specifications.JPG

  • [deleted] replied

    Hi naderanwer10 

    1. No answer . This features is not available in our theme. We note down your feedback and solve it as soon as possible.

    2. No answer Screenshot

    3. No answer Screenshot

    Thanks

  • naderanwer10 replied

    Hi Anil,

    My product categories have different products so I want the specifications (as shown in the screenshot) to be different for each product, How can I do this?

     I tried to add an intensive list of all specifications on the "product category page" and fill only the relevant ones on each product page, but the problem is that the empty fields still showing up (screenshot provided)

    Attached files:  specifications screenshot.JPG
      missing fields.JPG

  •  17
    Theme replied

    Yes, you can do it to make different sub-categories under the main categories.  You must maintain the categories.

    Russel Nauman 

    Technical Support Executive 

    ThemeIM
    2nd floor, 9746 85 st OzonePark,
    11416, New York, USA
    Email: [email protected]
    Skype: arntechltd
    Website: www.themeim.com

  •   naderanwer10 replied privately
  • naderanwer10 replied

    Any Updates please?!

  • naderanwer10 replied

    Excuse me, WHY AM I NOT GETTING ANY RESPONSE BACK!!

    I have been trying to optimize this theme for 3 weeks now, just to migrate my website and get it live! 

    It is not a professional way to wait 48 hours without hearing back

  • [deleted] replied

    Hi

    Add specification for a category like Screenshot

    then choose category for a specific  product specification Screenshot

    Thanks